Frequently Asked Questions
Quick answers to common questions. Click the links for detailed information.
General
What is LangSyncer?
LangSyncer is a live translation management platform for Laravel applications. Update translations without deploying code - changes go live instantly.
Which Laravel versions are supported?
Laravel 10+ with PHP 8.2+. See Getting Started for setup.
AI Translations
How is AI quota consumed?
Each language translation = 1 unit. Translating to 5 languages = 5 units.
Do AI credits expire?
Monthly quota resets each billing cycle. Purchased quota packs never expire.
Does creating translation keys use quota?
No. Only AI-powered translations consume quota. Keys are unlimited.
Subscription & Billing
What's included in each tier?
- Free: 3 projects, 100 AI/month, 2 users
- Icebreaker: 10 projects, 3,000 AI/month, 10 users, Code Scanner, CDN
Is there a trial period?
Yes. 7-day trial when you subscribe to Icebreaker - first charge after 7 days.
Can I cancel anytime?
Yes. No long-term contracts. Access continues until end of billing period.
What payment methods are accepted?
Credit/debit cards (Visa, Mastercard, American Express).
Quota Packs
Do quota packs expire?
No. Purchased quota never expires and remains until used.
Can I get a refund on quota packs?
No. Quota pack purchases are non-refundable.
Currency & Invoices
Can I change my billing currency?
Yes, but only affects new subscriptions/purchases. Active subscriptions stay in original currency.
How do I update billing details or download invoices?
Use the Stripe portal via Subscription → Manage Billing.
Code Scanner
What file types does the scanner support?
.blade.php and .php files only. JavaScript is not supported.
Is the scanner 100% accurate?
No. Review suggestions carefully - the scanner may suggest translations in invalid PHP contexts.
Support
How do I get help?
- Check Troubleshooting for common issues
- Contact support for billing or technical issues